Here are the Quick Answers to Frequently Asked Questions. Please email us should you have any further queries or comments.
- To open a wholesale account with us
- Minimum order amount
- Ordering and processing policy
- Making payment
- Profit margin
- Delivery options and charges
- Insurance coverage for goods during transition
- Co-share of discount given to end customers
- Return & Exchange
| 1) |
Apply to open an account here and email/fax a copy of your business registration letter (for sole proprietor & private limited company). You will then receive an email to approve your application and you may then start shopping.
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| 2) |
Start shopping by adding items into your cart, select your preferred payment method, and then check out to confirm your order.
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| 3) |
We will process your order within 3 business days. Within these 3 days, we will update you of your order status - stock availability, delivery options with fee quoted, and finally we will email you an official invoice. We will arrange delivery once we have received your payment.
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For your first order placed with us, you are only required to purchase a minimum invoiced amount of RM1500.00 for items under the brands of Boboduck, Lacte, Treenie, Jingle Jungle, Joy Angel, and Mango Tree. No restriction on the quantities, colours and designs, as long as the minimum invoiced amount is met.
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| For subsequent repeat orders, you will only need to order a minimum invoiced amount of RM500 to continue enjoying wholesale price. And for subsequent repear orders, MOQ RM1500 Free Delivery (West Malaysia). |
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Processing an order will take 3 to 5 working days, Monday ~ Friday from 9am ~ 5pm excluding public holidays. We will process the order based on First Come First Served basis. During this period, we will be updating you on the stock availability. Delivery Order & Invoice will then be issued. Once items are packed and Delivery Order & Invoice are issued, no amendment and cancellation of orders will be permitted.
We do not accept orders made verbally. Any orders placed verbally, including by telephone, must be followed by written confirmation via email to us to validate the order.
Any addition to the original orders will only be accepted if made the addition is made via email within 2 working days from the date of the original order. After 2 working days, no more addition to the order will be accepted.
The additional items to be added after 2 working days from date of original order and/or after the issuance of Delivery Order and Invoice, will be considered as a new order with the MOQ of RM500 per subsequent order.
If order made is cancelled (please refer to below on cancellation terms), an upfront RM500 will need to be paid in advance for your subsequent order before the new order is processed. The RM500 paid upfront will be used to offset the final invoice amount of the new order. If the new order is cancelled again, the cancellation terms as below will be enforced again.
Once your order is packed and Sales Order has been issued and emailed to you, the order cannot be cancelled or amended. A restocking fee of RM100 per order will be charged for any cancellation of orders, regardless of the value of the initial order.
You may opt to self-collect your order if you prefer not to have the goods delivered to you. Goods can be self-collected at our HQ only. No self-collection at our retail outlets due to logistic and space constraints.
Self-collection hours are:
HQ:
Mondays - Friday - 8.30am to 1pm & 2pm to 5.15pm
Saturday – 8.30am to 12.30pm
Excluding Public Holidays.
Kindly wait for our confirmation on self-collection date/time before dropping by. |
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Orders will be sent out once payment has been received. Payment methods:
| 1) |
Internet/ATM transfer and ATM/Cash/Cheque deposit
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Bank Name: Malayan Banking Berhad
Account Name: GMTA ASIA SDN BHD
Account Number: 5148 3340 4613
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| 2) |
Cash (for self collection only - please prepare exact change)
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Kindly email us the proof of payment once payment has been made. The items will be sent off once payment is cleared.
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As our reseller, you get to enjoy a minimum margin of 20% and up to 50% from our retail price.
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Delivery options within Malaysia
Additional info:
The above table is a just a guide to the various delivery options that you may choose for delivery within Malaysia. The final delivery charges will be emailed you once all items have been packed.
If you are opting for self collection:
| a. |
Self collection is only at our wholesale center at Taman Maju Jaya. |
| b. |
We will notify you via email when the goods are packed and ready for collection. |
Note for International Buyers: For overseas delivery, we will advise you on the delivery options once all items are confirmed.
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GMTA Asia Sdn Bhd will not be held responsible for goods lost in transit. You can opt to purchase insurance cover for goods in transit.
If you prefer not to purchase additional insurance, the max amount claimable for goods lost in transit will be as below:
| |
KTM |
Airpak |
Pos Laju |
Post Office |
| Maximum Claimable Amount (RM) |
200.00 |
100.00 |
200.00 |
200.00 |
If you opt to purchase insurance, the amount payable will be as below. Amount claimable will be based on the amount insured.
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KTM |
Airpak |
Pos Laju |
Post Office |
| Insurance (Based on Invoice Value) |
n/a |
2% |
0.15% |
0.15% |
| Minimum Premium/Consignment |
n/a |
RM8 |
RM1.50 |
RM1.50 |
Should there be any amendments in the above due to changes in policy from the courier company, the policy in force at the time of claim will prevail.
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Due to the attractive margin offered to you and also taking into consideration that we do not mark up our price too high, we regret to inform that we will not be able to co-share any discounts that you will be offering to your end customers.
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Return & exchange are allowed only for items with manufacturing defect. The following guidelines apply:
| 1. |
Retailers have to check to confirm that there is manufacturing defect on the item |
| 2. |
Notify us via email at info@gmta.asia of such defect. |
| 3. |
We will get in touch with you once we receive your email of such defect and will guide you on the next course of action. |
| 4. |
For electrical items, you will need to send it back to us for testing at your own cost. After testing, if it is confirmed that the item is defective and cannot be repaired, we will send a new replacement to you. If item is tested and no fault can be detected, we will return the item back to you. You can also request that the customer contact us directly if the item is still under the warranty period. |
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